It is very simple! All you need to do is visit our website http://www.iinvoice.com.au and sign up for one service that you wish to use. Then, visit https://www.iinvoice.com.au/member to log-in.

iinvoice offers unlimited trial date, you can decide whether end-up your service or continue the service with us anytime while you are using our trial package. If you would like to progress to the full enjoyment of our invoice and payment service you can simply go to our website and sign up for the package that is most suitable for your business.

iinvoice has four packages; basic, standard, pro and direct debit only pack. For more information, please visit our website on and check for the price because there are different conditions applied to different packages. It is truly recommended to compare the conditions and choose right one for your business.

invoice is uncomparable system that produces invoices and provides multiple payment solutions including direct debit payment collections at the same time. Two-in-one system will make users to save money and time on business management and it is highly effective and efficient for any business users to use the system.

You need not bother to download and install a complicated application or heavy program: iinvoice is an online, electronic invoicing and billing software application which is ready to manage your customers' accounts in less than 5 minutes, with no setup costs, and nothing to install. Your account is available anywhere with a browser and Internet connection.
By using our advanced invoicing system, you can provide customers with access to view a professional looking invoice along with their complete billing details, all without time-consuming downloads or installations.
iinvoice will help you to manage multiple billing situations from different billing rates, flat and hourly combinations without any need to retype customer addresses on invoices in Word; to manually calculate billing amount in Excel.
You can send invoices and statements to multiple customers, with email or post and the system will automatically send late payment reminder emails to improve your cash flow and save your time.
iinvoice will streamline your invoicing, allowing you to focus on your business rather than paperwork.

iinvoice system server runs 24-hours a day and 7 days a week. It is highly recommended to contact us during business hours by phone if you have any urgent matters otherwise it is preferred to contact us via emails that will be responded by our excellent technician within 24 hours.

Yes, you can. However, you must obtain permission from your customer first. Once, you prove that you are authorized to give your customer's details then, we will allow you to manually enter customers' payment details.

Yes, the terms and conditions are a contract that is legally binding between iinvoice and you. Therefore, it is not expected of any abrupt changes or amendments. However, sometimes, you as well as iinvoice may need to amend the terms and conditions according to unexpected events or by the requirement of external factors, for example government regulation, iinvoice makes sure that all the amendments and changes will not be proceeded without a reasonable prior notice allowing you to be well prepared and sufficiently informed.

iinvoice system has implemented strong security safeguards and highly concentrated firewalls so that only authorised users are allowed to access into the systems but not others at all. Addtionally, all the data transferred is encrypted and hacker-proof.

iinvoice system does not access all of your customer's details particularly payment details that must be managed and monitored by the organization that are dealing with. However, iinvoice will fix any technical problems that arise from the system as well as allow the organization to manage its customers efficiently and effectively through our system.

iinvoice offers solutions for online payments, direct debits, credit card (Visa, MasterCard and American Express), B-PAY and POLi.

You will be notified by either email or SMS. You can choose one option but there will be surcharges applied if you choose SMS option.

Yes, the customer will receive a quick response from their chosen bank through iinvoice system in short time.

Failure in acquiring payments on time is generally occurring due to holding insufficient funds in a customer's account as the payment falls due. To prevent this happening, an organization can set up a general reminder such as notifying the customer one week in prior to the payment due date via text messages or email. This is optional to the organization that is a method of managing and monitoring its customers. By taking this option, an organization will also receive a report that specifies which customer has not made the payment on time.

If payment remains outstanding after 28 days we will inform you so you can decide whether you would like to pursue it yourself. If you need more help for how to manage your customer effectively, please contact iinvoice consultants for more details.

Yes, iinvoice allows the customer to record data as many as possible and iinvoice offers very simplified and effective payment solutions for the customer to use. Customers do not need to worry about managing large-sized transactions that will be managed automatically and effectively through online systems.

iinvoice's customer software checks basic field validity before sending a transaction to our payment server. We check all the fields of information that our customers give and we try to detect any errors and provide reliable software so that customers entrust our system, and we can quickly verify any mistaken payments that have been made and look for any charges that were not supposed to be made.

iinvoice encrypts all transactions details before sending them across the internet, so the details of the message cannot be seen by anyone except iinvoice payment server and there will be a notification sent to the customer about any payments that have been made from iinvoice via email or SMS.

Credits are applied to the same currency that appears in the invoice. That will be regarded as deductions or previous payment made to the organization.

The starting invoice number will be set up by the organization and it will be automatically given after you set up the starting invoice. As you create your first invoice, you will be notified that you should type in the invoice number. After that, you do not have to worry because it will be just operated automatically.

You can edit or delete a payment as long as the invoice has not been issued. Then, you can simply change the detail given in the invoice or click 'delete' to remove the invoice from the system permanently. After all changes are made, you can issue the invoice by clicking 'issue' button.

You can customize your invoices as much as you can put your logo and select one out of given templates which are currently limited in numbers. However, you can type in any information in the given fields or sections to produce an invoice.

You can notify your customers by email about their late payments. Also, you are able to notify them by fax or text messages as an urgent reminder.

You can upgrade, downgrade or cancel your account freely subject to the fees and charges applicable at the time of the change. You may need to wait for certain time period to settle all outstanding payments from your customers because there is possibility that customers would be paying on already issued invoices even after you have canceled your account.

Users can change password indefinitely. Log-in to our system and click 'Users'. Type in a new password in the password section and click 'Save' to record updated information. Please log-out of the system and try to log-in with your new password. If this does not work, please contact iinvoice customer support.

Click 'Detail' and scroll down the bar and click 'Payment account' and type in your credit card correctly. Click 'Save' to record updated information.

You will be ceased to have access to the system immediately. If the account is suspended for certain reasons, you may need to submit a written application together with reasonable explanations for that suspension to restart your account if necessary.

Yes, we do have a referral program. For more information please visit our website on www.iinvoice.com.au.

Yes, there will be additional fee applied on credit card payment. For more information about pricing, please visit our website on www.iinvoice.com.au.

If you prefer to pay the subscription fee by cheque, you can send it to us by post mail. However, there is always a possibility of potential lost, so we do recommend to use online payments which will enable you to have immediate access to iinvoice system. We do build strong firewall and security system; there is no need to worry about fraud and misconduct.

Once an online transaction fails, you will be notified that your payment has been unsuccessful. If you receive this message, it means that none of payments or transactions has been made. So, you may need to repeat your transactions again and ensure to provide correct payment details.

Once a transaction has been completed, your customers will be notified by email that how transaction has been made and how much has been paid. There will be an online payment receipt sent to your customer's email at the time of the transaction has been made.

Your customers will receive an issued invoice through delivery options that they chose to receive. The issued invoice will show how much and how to pay the bill so customer just needs to follow the instructions stated on the invoice.

If you are not able to add an user, a possible reason would be that you provide invalid information so that the system does not recognize. Our system provides simple instructions to add an user so there should not be any problems arising from that. Please try again and if you cannot still add an user, please contact iinvoice customer support for help.

Yes, you can add more users to iinvoice system but this condition depends on the type of packages that you chose. Obviously, you cannot add more than one user when you subscribe free trial and basic version. However, you can add more users in other packages (standard, pro).

All you need to do is sign up for the iinvoice service paying the fee for the package you have chosen. You can refer to our system manuals, FAQs, video instructions and other online helps you may find necessary.

You can see the payment process clearly if you look at the status of payment. Before an invoice has issued, the status will be 'draft'. Once it has been issued, the status will be 'Open'. After all payment has been collected, it will be 'Closed'. Alternatively, you click 'payments' and look for a particular customer or click 'Search' and look for the status that will notify you payment process instantly such as in progress, paid, failed and so on.

Yes, you can apply credits to an invoice only when it is in the draft status. Once it has been issued, you cannot change any details recorded in the invoice. If you find an error later, you must cancel the invoice that you issued previously and issue another one separately. So, if you wish to apply credits, please type in the amount of credit in the 'amount applied' section so that the credited amount can be deducted from the total amount.

If your customer has made double payments or payment in advance, that payment will be recorded in credit balance. You may arrange a refund on your own refund policy if your customer insists, but iinvoice has no system for the refund.

Please refer to number 41 question.

Every invoice you have issued will be recorded in the system. You can track down that invoice for information you need including payment status and methods, using unique reference number allocated to each individual customer.

Once an invoice has been issued, it will be delivered according to the choice of delivery option such as email, fax and post.

Just send us an email at admin@iinvoice.com.au or use the contact form on our website or call us directly on 1300 686 423